Some sites are not loading requests pending Approvals on the customer portal
Dec 20, 00:43 UTCResolved - We identified the root cause to be a change to the query that returned the list of approvals to be displayed in the customer portal. This was impacting some Jira Service...
View ArticleDelayed SCIM provisioning syncs of users and groups from Identity Providers
Jan 12, 17:13 UTCResolved - We experienced degraded SCIM provisioning from external Identity Providers for Confluence, Jira Work Management, Jira Service Management, Jira Software, and Atlassian...
View ArticleOutage in Atlassian Intelligence functionality in multiple products
Jan 15, 01:00 UTCResolved - Between 23:45 UTC to 00:30 UTC, we experienced an outage in some Atlassian Intelligence features for Confluence, Jira Work Management, Jira Service Management, Jira...
View ArticleJira Family is unavailable across shards
Jan 18, 16:07 UTCResolved - Between 06:52 UTC to 10:29 UTC, we experienced an outage for Jira Work Management, Jira Software, and Jira Product Discovery. The issue has been resolved and the service is...
View ArticlePerfomance degradation for Jira instances affecting small cohort of customers
Jan 23, 00:07 UTCResolved - Between 14:45 UTC to 18:25 UTC, we experienced degraded performance for Jira Work Management, Jira Service Management, Jira Software, and Jira Product Discovery for a small...
View ArticleHigh number of sandboxes being suspended
Jan 24, 07:29 UTCResolved - All sandbox sites that were affected by this incident have been restored and are now accessible.Jan 24, 05:13 UTCUpdate - Majority of sandboxes have now been restored. We...
View ArticlePerformance degradation for Forge app invocations
Jan 31, 06:03 UTCResolved - At around 4am UTC, about 40 percent of Forge app invocations experienced high latency, with a portion of the requests failing, during a 15 minute time window.The scaling of...
View ArticleAutomation for Jira email address handling failures
Feb 2, 08:53 UTCResolved - Between 02:00 AM UTC to 04:13 AM UTC, we experienced email address handling failures, for email fields and smart values, which resulted in rule executions failing for some...
View ArticleDrop in the success rate of Forge hosted storage API calls
Feb 6, 02:40 UTCResolved - We identified a problem with the Forge hosted storage API calls, which resulted in a drop in invocation success rates in the developer console. The impact of this incident...
View ArticleUser searches failing
Feb 7, 17:44 UTCResolved - Between 15:40 UTC to 15:57 UTC customers experienced intermittent failures when searching for users in Atlassian cloud services: Confluence, Jira Work Management, Jira...
View ArticleUser mention in issues' Description shown as @User instead of user name
Feb 13, 06:27 UTCResolved - Between 2024-02-12 21:00 UTC to 2024-02-13 05:52 UTC, we experienced mentioned user name showing as @User that impacted some Jira Cloud customers. The issue has been...
View ArticleJSM Customer portal users are unable to login through SSO
Feb 14, 11:05 UTCResolved - Between 2024-02-13 10:30 UTC to 2024-02-14 4:30 UTC, we experienced JSM Customer portal users were not able to login through customer portal when they don't have a session...
View ArticleService Disruptions Affecting Atlassian Products
Feb 14, 23:32 UTCResolved - We experienced increased errors on Confluence, Jira Work Management, Jira Service Management, Jira Software, Opsgenie, Trello, Atlassian Bitbucket, Atlassian Access, Jira...
View ArticleAssets objects not loading
Feb 15, 15:45 UTCResolved - Between 12:30 PM UTC to 2 PM UTC, we experienced Asset object failures to load for Jira Service Management. The issue has been resolved and the service is operating...
View ArticleIntermittent 503 errors
Feb 20, 13:15 UTCResolved - Between 04:33 UTC to 13:10 UTC, we experienced intermittent 503 errors for Jira Software, Jira service management and Jira work management. The issue has been resolved and...
View ArticleSLAs not being calculated for Jira Service Management tickets
Feb 20, 17:41 UTCResolved - We have identified the issue and have also implemented a fix. The issue is now fixed, and you can reach out to our support portal in case of any further questions or issues...
View ArticleIncreased authentication errors across multiple products
Feb 21, 04:57 UTCResolved - Between 2:30 UTC to 4:26 UTC, we experienced increased authentication errors for Confluence, Jira Work Management, Jira Service Management, Jira Software, and Atlassian...
View ArticleIntermittent 503 errors.
Feb 21, 11:11 UTCResolved - Between 08:50 UTC to 09:04 UTC, we experienced intermittent 503 errors for Jira software and Jira service management. The issue has been resolved and the service is...
View ArticleSome email requests aren't being processed
Feb 27, 19:31 UTCResolved - Between 14:41 UTC to 18:53 UTC, we experienced intermittent errors for email requests and logins for Jira Service Management. The affected email requests have been...
View ArticleIssue with Automation and Connect Apps
Feb 28, 17:16 UTCResolved - On 28th Feb between 12:15 UTC and 15:20 UTC Connect apps were unable to perform user-impersonation operations and failed to execute. This had a widespread impact on all...
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